Complaints procedure
Upon receiving parcels
- Inspect the exterior of each parcel before signing.
- If the parcel is damaged or has visible signs of impact — photograph from multiple angles + the label.
- Note on AWB/CMR: "damaged parcel, dented packaging" and ask the courier to confirm the notes on the document.
- If you notice other objects placed on top of the pallet — photograph before moving anything and open the pallet in the presence of the driver.
- If you notice water marks, construction materials, oil or stains — photograph the whole area + detail on the affected zone and note on the document.
- Do NOT refuse the parcel. Accept it following the steps above. Damaged panels will be replaced by Téchne, and the cost of damages will be recovered from the carrier based on your observations.
Issues discovered after reception
- If you did not note any issues on the AWB/CMR at reception but later discover damaged pieces, please report them to us as soon as possible.
- Manufacturing defects — parts will be replaced with priority, entirely at Téchne's expense, including transport.
- Transport damage not noted on the delivery document — we commit to replacing the parts at production cost, with transport costs borne by the client.
Complaint form
Images
Maximum 10 images, 5MB per file. We accept JPG, PNG, WEBP.
Quick contact
Delivery support phone: 0376 441 143
Schedule: Mon-Fri, 7:30-16:00